We don’t offer returns or cancellations by choice — but don’t worry!
We always take care of you if anything goes wrong with your order.
So yes, we do help you…
But help with what exactly?
We gladly offer a refund or a free replacement if:
The product arrives defective
The product arrives damaged
You receive the wrong item
In these cases, you don’t need to return anything — just contact us and we’ll fix it immediately.
Your experience matters to us.
If your item is defective, damaged, or incorrect, we will:
✔️ Issue a full refund, or
✔️ Send a free replacement (if available)
— No need to return the item.
Simply contact us at support@magnifix.shop with:
Your order number
Clear photos of the issue
No.
For defective, damaged, or incorrect items, we do not require returns.
We only ask for photo proof to verify the issue.
We do not offer exchanges for personal reasons.
If the product is defective or incorrect, we will instead offer:
A free replacement, or
A full refund
Yes, for EU customers only (where legally applicable).
You may cancel your order within 14 days of receiving it without giving a reason, provided that:
The item is unused, unworn, and in original packaging
You provide proof of purchase
Approved withdrawals are refunded to your original payment method
Once your request is approved, your refund will be processed within 10 business days.
Your bank/credit card provider may need extra time to post the refund.
If it takes longer than 15 business days, contact us at support@magnifix.shop.
